BigBaller Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy describes how BigBaller ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your", "Player") who access and use the BigBaller website at bigballer.best and all associated gaming services.

BigBaller is committed to protecting the privacy and personal data of every Filipino player on the platform. This Policy is written in plain language so that it is easy to understand – not buried in legalese that no one actually reads. If something here is unclear, please contact us and we'll explain it directly.

By registering a BigBaller account or using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described here. This Policy should be read alongside our Terms and Conditions.

2 Who We Are

BigBaller is an online gaming platform operated by BigBaller, accessible at bigballer.best. For the purposes of this Privacy Policy, BigBaller is the data controller responsible for the personal information of registered players and website visitors.

If you have any questions or concerns about how your data is handled, please contact our Data Privacy Officer at: privacy@bigballer.best

3 Personal Data We Collect

BigBaller collects personal data in the following categories. We only collect what is genuinely necessary for the purposes described in Section 5.

BigBaller does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is necessary for identity verification purposes.

4 How We Collect Your Data

BigBaller collects personal data through the following channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: When you use the BigBaller website, technical data including your IP address, device identifiers, and browsing behaviour within the platform are collected automatically through cookies and server logs.
• From payment providers: When you process a transaction via GCash, Maya, BDO, BPI, or other payment channels, confirmation data about the transaction is shared with BigBaller by the payment provider.
• From identity verification services: If BigBaller uses a third-party KYC provider to assist with document verification, the result of that verification is shared with us.
• From fraud prevention services: BigBaller works with third-party fraud detection providers who may share signals about suspicious activity patterns that involve your account.

5 Why We Use Your Data

BigBaller uses your personal data for the following specific purposes:

• Account management: To create, maintain, and secure your BigBaller account, verify your identity, and manage your preferences.
• Service delivery: To provide access to games, process bets, calculate and credit winnings, and deliver the core gaming experience.
• Payment processing: To process deposits, validate withdrawals, and prevent payment fraud. This includes sharing necessary data with GCash, Maya, banks, and card processors.
• Legal and regulatory compliance: To verify your age and identity as required by Philippine gaming regulations, conduct AML (Anti-Money Laundering) checks, and maintain records required by law.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour, enforce self-exclusion requests, and apply account limits.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of promotional offers.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the platform, fix technical issues, and develop new features.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates – but only if you have opted in to receive these. You can opt out at any time.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173) and applicable data protection principles, BigBaller processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to deliver the services you signed up for – account management, gameplay, and payment processing.
• Legal obligation: Processing required to comply with Philippine gaming regulations, AML laws, and other applicable legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, where we rely on your explicit consent. You may withdraw this consent at any time.

7 Sharing Your Data

BigBaller does not sell your personal data. We share your information only in the following limited circumstances:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and card processors receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services may process your identity documents to complete verification checks on BigBaller's behalf.
• Fraud prevention services: Security service providers help BigBaller identify and prevent fraud, money laundering, and account abuse.
• Game providers: Software providers who supply games on the BigBaller platform may receive anonymised gameplay data for technical and compliance purposes.
• Regulatory authorities: BigBaller will disclose personal data to Philippine regulatory authorities, law enforcement, and government agencies when required to do so by law or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of BigBaller's business, your data may be transferred as part of that transaction, with the same privacy protections maintained.

All third parties with whom BigBaller shares data are contractually required to maintain the confidentiality and security of your personal information and to use it only for the specific purposes for which it was shared.

8 Cookies and Tracking Technologies

BigBaller uses cookies and similar tracking technologies to operate the platform and improve your experience. Here's what that means in practice:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and security cookies that protect your account. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Help BigBaller understand how players use the platform in aggregate – which pages are most visited, where technical issues occur, and how the overall flow of the site is working. This data is anonymised.
• Marketing cookies: Used to track whether you arrived at BigBaller via a promotional link and to measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the BigBaller platform.

9 Data Retention

BigBaller retains your personal data for as long as is necessary for the purposes outlined in this Policy, or as required by Philippine law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five years after account closure, in line with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years as required by Anti-Money Laundering Act (AMLA) regulations.
• Identity verification documents: Retained for five years after the end of the business relationship.
• Customer support communications: Retained for three years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or request deletion, with a maximum of two years of inactivity before review.

When data reaches the end of its retention period, BigBaller securely deletes or anonymises it. Anonymised data may be retained indefinitely for statistical analysis purposes, as it can no longer be linked back to you.

10 Data Security

BigBaller invests heavily in data security. The following measures are in place to protect your personal information:

• SSL/TLS encryption: All data transmitted between your device and BigBaller is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms this connection is active.
• Encrypted data storage: Sensitive data including identity documents and payment details is encrypted at rest using AES-256 encryption.
• Access controls: Personal data is accessible only to BigBaller staff with a legitimate operational need. Access is logged and monitored.
• Two-factor authentication: BigBaller supports 2FA for player accounts to add an additional layer of login security.
• Penetration testing: BigBaller's systems are regularly tested by independent security professionals to identify and address vulnerabilities.
• Incident response: BigBaller has a documented data breach response process. In the event of a breach that poses a risk to your rights, you will be notified in accordance with legal requirements.

While BigBaller takes every reasonable precaution to protect your data, no system is entirely immune to risk. You can help protect your account by using a strong, unique password and not sharing your login credentials with anyone.

11 Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act 10173), you have the following rights in relation to your personal data held by BigBaller. To exercise any of these rights, contact our Data Privacy Officer at privacy@bigballer.best.

12 Children's Privacy

BigBaller is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered player is underage, the account will be immediately closed and all associated data deleted, except where retention is legally required for regulatory reporting.

If you believe that a minor has accessed BigBaller, please contact us immediately at privacy@bigballer.best so we can investigate and take appropriate action.

13 International Data Transfers

BigBaller's primary operations and data storage are based to serve the Philippine market. However, some of our third-party technology and service providers – such as cloud infrastructure providers, game software suppliers, and fraud detection services – may be located outside the Philippines.

When personal data is transferred internationally, BigBaller ensures that appropriate safeguards are in place to maintain the same level of data protection that Filipino players are entitled to under RA 10173. These safeguards include contractual data processing agreements with all international service providers.

14 Changes to This Privacy Policy

BigBaller reviews this Privacy Policy regularly and updates it as needed to reflect changes in our practices, platform features, or applicable law. When material changes are made, you will be notified via email or a notice on the BigBaller platform before the changes take effect.

The "Last updated" date at the top of this Policy will always reflect when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how BigBaller protects your data.

15 Contact Us and Filing a Complaint

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please contact BigBaller's Data Privacy Officer:

• Email: privacy@bigballer.best
• General support: support@bigballer.best
• Response time: BigBaller aims to respond to all data privacy requests within 15 business days.

If you are not satisfied with BigBaller's response to a privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, the government body responsible for enforcing the Data Privacy Act of 2012.